Welcome to and thank you for shopping with us. These Terms and Conditions govern the use of the site and the purchase of any goods from it. The website is owned and operated by Monorail Music. Should you have any questions, please contact us on mailorder@monorailmusic.com prior to ordering from this website.
Information Provided by You
If you purchase goods and services from , we may require you to provide your name, address, email address, credit card number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Monorail Music with current, complete and accurate customer information when asked to do so by the website or an employee of.
The Contract Between Us
We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.
Product Information
We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.
Your Account
If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. does sell products for children, but it sells them only to adults who can purchase with a credit card. If you are under eighteen you may use the site only with the involvement and consent of a parent or guardian. and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.
Privacy
We treat all customer information in accordance with our Privacy Policy, which should be reviewed in order to understand our practices.
Price
Monorail Music reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and reserves the right to refuse to supply to any individual or company for whatever reason.
Although tries to ensure that prices on this web site are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including any delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us, if already delivered to you, in an unused condition.
All prices are exclusive of VAT and in British Pounds Sterling unless otherwise stated. Payment in full should be made by credit or debit card through this site (we accept visa, mastercard, maestro and delta).
You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations.
Product Availability
If has insufficient stock to deliver the goods ordered by you will notify you by e-mail at the address given by you in your order and will refund the price (including any delivery charges) via the original method of payment. The refund will be made as soon as possible and in any event within thirty days of your order. will not be obliged to offer any additional compensation for disappointments suffered.
Shipping & Delivery
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time but all dates specified are estimates only and we are not responsible for any delays. It is the responsibility of the customer to inform if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal services to ensure delivery occurs as soon as possible thereafter.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion. You agree that when the postal services are satisfied that the order has been delivered, delivery of an order has taken place within the terms of the agreement between you and us.
Without limiting the operation of the Terms and Conditions herein, we will not accept liability for any costs or losses arising or damage suffered due to late delivery and you agree that late delivery does not constitute a failure of our agreement or entitle you to cancel your order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
How Long Will It Take?
Please see our Shipping section for full information.
Lost & Missing Deliveries
In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to do so. If you believe the delivery is severely overdue, please send us an email mailorder@monorailmusic.com and we will take appropriate action.
Cancellation of Orders
Please see our section on Refunds & Cancellation for full information.
Exchanges Policy
At Monorail Music, we want you to be happy every time you shop with us. Occasionally though, we know you may want to exchange items.
Any goods you wish to exchange must, in the case of CDs, videos or vinyl, be returned unopened and in all cases, must be unused, in the original condition and capable of resale.
If your purchase isn’t the correct size, you can return it to us in its original condition and packaging, within 30 days, and we will exchange it for you. Please see How to exchange an item below for details of how to return items to us.
How to exchange an item
To exchange an item, please return the goods in their original condition and packaging within 30 days of delivery enclosing a note detailing the original order number and the items you now wish to purchase. Wrap the package securely and send the package with any additional payment if required to the following address:
Monorail Exchanges
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.
For your protection we recommend that you use a recorded-delivery service. This exchange policy does not affect your statutory rights.
Delivery charges and other services
If you are exchanging an item, you are responsible for meeting the cost of sending the new items out to you. Please email us at mailorder@monorailmusic.com to get a quote for these extra postage costs. You will then need to provide advance payment for these costs, either by providing your credit card details, by a cheque or International Money Order in Great British Pounds Sterling. If paying by credit card we will advised you how to go about this when you contact us.
Defective Items
You can return items to us if they are defective but you must notify us in writing within 7 days of delivery of the problem with the goods in question and return the goods to us within 14 days of delivery. Please note: we only accept returns of items that have been used/worn if they are defective.
In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment.
Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. If we find that the goods are not damaged or faulty we will return the ordered goods to you and you will be responsible for all return delivery costs. We will also charge you an administration fee of 25% of the cost of your original order.
See How to return a defective item below for details of how to return items to us.
How to return a defective item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault, order number and return the defective item in its original packaging. Then send the package to the address below:
Monorail Returns
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.
For your protection we recommend that you use a recorded-delivery service. This policy does not affect your statutory rights.
Delivery charges and other services
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.
Limitation of Liability
If the goods you receive are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, shall have no liability to you unless you notify in writing at the contact address below of the problem within 7 working days of the delivery of goods in question.
If you do not receive the goods ordered by you within thirty days of the date on which you ordered them, shall have no liability to you unless notified in writing at the contact address below of the problem within forty days of the date of your order.
Should you require to notify of a problem under this condition our only obligation will be at our option to:
- Make good any shortage or non-delivery;
- Replace or repair any goods that are damaged or defective; or
- Refund to you the amount paid by you for the goods in question.
will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to under this condition and shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you.
Suppliers
If you enter into a transaction through to purchase services or vouchers for those services supplied directly by a third party, are not responsible for the provision of those services or for any misunderstanding between you and the supplier. In all arrangements involving the direct provision of services by third parties, accepts no liability of any kind in connection with or arising from such an arrangement.
Disclaimer The services, materials and information contained on the website are provided by “as is”. To the best of Monorail Music’s knowledge, the information is accurate and current. However, and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders (“Monorail Music’s Associates”) do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, disclaims all representations and warranties, express or implied to the extent permitted by law, including but not limited to implied warranties of satisfactory quality, merchantability and fitness for a particular purpose with respect to this service, the products or any content or materials. Release and Indemnity
You agree to waive any and all claims that you now have or may have in the future against and Monorail Music’s Associates which relate to or are incidental to any transaction.
Applicable Law
These Terms and Conditions are governed by the laws in force in Scotland and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Scotland and any courts, which may hear appeals from those courts.
Virus Warning
All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.