Monorail Music uses Royal Mail to ship your order. We aim to ship the same day your order is placed if it’s with us before 12 noon. You should receive it the next day if you are a UK resident, however this is not a guarantee.
Royal Mail
Unless you have purchased a tracked and signed shipping method, we are not responsible for the parcel once it is in the hands of Royal Mail. However, should any problem arise, we will try our best to solve it and make sure you are compensated through Royal Mail.
Packaging
Monorail Music always endeavours to pack your order with the finest quality shipping materials and with the utmost care. If your purchase is damaged in transit due to our lack of diligence, we will be happy to offer a refund.
PayPal
Please be advised that PayPal takes a little longer to clear, and we can’t ship any orders until the payment has cleared. This usually takes 12 hours to a day to clear.
IOSS Scheme, Shipping to EU
Monorail Music has subscribed to the IOSS Scheme for shipping to the EU. This means that we are responsible for recording the VAT paid in the customer’s country and reporting that to the relevant authorities. In practice, this means that you should be able to order from us and pay no extra fees.
International Orders
International customers should be aware that shipping times will be longer. This is estimated at roughly one week to two weeks in Europe and two to three weeks in the rest of the world, unless a more expensive shipping method is selected.