If you need to cancel an order, please contact us immediately on mailorder@monorailmusic.com stating the reason for the return as “Contract cancellation”.
Terms
You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products.
However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for CD, vinyl or videos where the seal has been broken.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing costs). When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days.
Already received your item?
If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order.
Returning your item
The return address is:
Monorail Cancellations
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.