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About Us

Monorail Film Club

Milngavie Monorail

Using our website

Ordering Items

Find the item you are looking for by browsing the list of products on the catalogue pages. Once you have found the product, you will be able to read descriptions of products and prices by clicking on the product name.

Add to Shopping Basket

Once you have found the product that you want click the “Buy Now” button to place it in your Shopping Basket. After you click “Buy Now”, your Shopping Basket Contents will be displayed. On this page you can: – View the product you have chosen – Change the quantity of the products in your Basket by changing the number in the ‘Quantity’ and then clicking ‘update’ – Remove the product by clicking the remove box – Choose your delivery country to calculate the postage charges by using the drop-down menu.

Acceptance of Orders

We will email you to confirm that we have received your order and email you again if your transaction has been rejected. We are not obliged to accept any order you submit. Orders are deemed accepted when your payment has been processed and we issue a confirmation of your order on that basis to the email address provided by you on the order form. You can also use our order tracking facility to check the status of your order.

For more information on the terms and conditions which apply to your purchase, including deliveries, please visit the Terms and Conditions of Purchase section of this site.

If you want to continue shopping then click continue shopping to choose more products from the band and add them to your Shopping Basket. When you’ve finished shopping, click “Checkout” underneath your Shopping Basket contents.

Purchasing The Items

If you have bought something from the store before, log in using your e-mail address and password, or if you are a new customer then please sign up, providing your delivery address and invoice address. Your email address and contact telephone number will enable us to get in touch with you as quickly as possible should there be any problems or queries relating to your order.

All transactions and credit card details are kept on a secure server and all financial details are deleted when the transaction is complete. After you have logged in, check the billing and delivery address for the items, amending them using the ‘View/Change user details’ link if necessary.

Payment

Check your order details, updating the quantities and delivery address. Choose how you would like to pay. All Credit/Debit Card transactions take place on a secure server so you don’t need to worry about security. Choose your payment card type (we accept Visa, MasterCard, Switch, Delta, American Express, Solo and JCB cards), key in your card number (the longest number on your card) and the expiry date. If you are paying with a Switch or Solo card, please also key in the start date and/or the issue number. Then click ‘Submit’ to continue.

Please review your order and credit card details and if they are all correct, click ‘Confirm’ to submit your order. Your order will NOT be processed until you click ‘Confirm’. This will take you to an Order Confirmation screen with your order number and you can then log-out of the online shop and return to the Store Home page.

You can then log-out of the online shop.

Shipping

Monorail Music uses Royal Mail to ship your order. We aim to ship the same day your order is placed if it’s with us before 12 noon. You should receive it the next day if you are a UK resident, however this is not a guarantee.

Royal Mail

Unless you have purchased a tracked and signed shipping method we are not responsible for the parcel once it is in the hands of Royal Mail. However, should any problem arise we will try our best to solve it and make sure you are compensated through Royal Mail.

Packaging

Monorail Music always endeavours to pack your order with the finest quality shipping materials and with the utmost care. If your purchase is damaged in transit due to our lack of diligence we will be happy to offer a refund.

PayPal

Please be advised that PayPal takes a little longer to clear and we can’t ship any orders until the payment has cleared. This usually takes 12 hours to a day to clear.

IOSS Scheme, Shipping to EU

Monorail Music has susbcribed to the IOSS Scheme for shipping to the EU. This means that we are responsible for recording the VAT paid in the customer’s country and reporting that to the relevant authorities. In practice, this means that you should be able to order from us and pay no extra fees.

International Orders

International customers should be aware that shipping times will be longer. This is estimated at roughly one week to two weeks in Europe and two to three weeks in the rest of the world unless a more expensive shipping method is selected.

Refunds & Cancellations

If you need to cancel an order, please contact us immediately on mailorder@monorailmusic.com stating the reason for the return as “Contract cancellation”.

Terms

You have the right to cancel the contract for the purchase of any item within seven working days of receipt of your order. This applies to all our products.

However, we regret that we cannot accept cancellations of contracts for the purchase of t-shirts and other garments where the item has been worn/used or for CD, vinyl or videos where the seal has been broken.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing costs). When we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item within 30 days.

Already received your item?

If you have already received your goods please package the relevant item securely and return it to us with the delivery note immediately on cancellation but in any event within 21 days of your order.

Returning your item

The return address is:

Monorail Cancellations
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

Terms of Purchase

Welcome to and thank you for shopping with us. These Terms and Conditions govern the use of the site and the purchase of any goods from it. The website is owned and operated by Monorail Music. Should you have any questions, please contact us on mailorder@monorailmusic.com prior to ordering from this website.

Information Provided by You

If you purchase goods and services from , we may require you to provide your name, address, email address, credit card number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Monorail Music with current, complete and accurate customer information when asked to do so by the website or an employee of.

The Contract Between Us

We will email you to confirm the details of your order. This confirmation does not constitute an acceptance of your order or reflect the status of your order in any way. We will email you again if your order has been rejected. A binding contract for the sale and purchase of goods and/or services between you and us will only come into effect when your payment is successfully processed and we issue you with an email to the email address provided on the order form which specifically states your order has been accepted. We are not obliged to accept any order you submit.

Product Information

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. If a product you order is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed below. This does not affect your statutory rights.

Your Account

If you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. does sell products for children, but it sells them only to adults who can purchase with a credit card. If you are under eighteen you may use the site only with the involvement and consent of a parent or guardian. and its affiliates reserve the right to refuse service, terminate accounts or cancel orders at their sole discretion.

Privacy

We treat all customer information in accordance with our Privacy Policy, which should be reviewed in order to understand our practices.

Price

Monorail Music reserves the right at any time to revise its prices without notice. All orders for products are subject to availability and reserves the right to refuse to supply to any individual or company for whatever reason.

Although tries to ensure that prices on this web site are accurate, errors can sometimes occur. The prices stated are therefore indicative only but an accurate total price, including any delivery charges, will be confirmed to you when we send you confirmation of your order. If the price, when confirmed, is not to your satisfaction your sole remedy is to withdraw your order and return the goods to us, if already delivered to you, in an unused condition.

All prices are exclusive of VAT and in British Pounds Sterling unless otherwise stated. Payment in full should be made by credit or debit card through this site (we accept visa, mastercard, maestro and delta).

You will be required to pay extra for delivery and it may not be possible for us to deliver to some locations.

Product Availability

If has insufficient stock to deliver the goods ordered by you will notify you by e-mail at the address given by you in your order and will refund the price (including any delivery charges) via the original method of payment. The refund will be made as soon as possible and in any event within thirty days of your order. will not be obliged to offer any additional compensation for disappointments suffered.

Shipping & Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time but all dates specified are estimates only and we are not responsible for any delays. It is the responsibility of the customer to inform if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the postal services to ensure delivery occurs as soon as possible thereafter.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched at our discretion. You agree that when the postal services are satisfied that the order has been delivered, delivery of an order has taken place within the terms of the agreement between you and us.

Without limiting the operation of the Terms and Conditions herein, we will not accept liability for any costs or losses arising or damage suffered due to late delivery and you agree that late delivery does not constitute a failure of our agreement or entitle you to cancel your order. We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

How Long Will It Take?

Please see our Shipping section for full information.

Lost & Missing Deliveries

In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If your order appears to be late it may be worthwhile contacting your local postal sorting office as it is possible that they have already tried to deliver your package but were unable to do so. If you believe the delivery is severely overdue, please send us an email mailorder@monorailmusic.com and we will take appropriate action.

Cancellation of Orders

Please see our section on Refunds & Cancellation for full information.

Exchanges Policy

At Monorail Music, we want you to be happy every time you shop with us. Occasionally though, we know you may want to exchange items.

Any goods you wish to exchange must, in the case of CDs, videos or vinyl, be returned unopened and in all cases, must be unused, in the original condition and capable of resale.

If your purchase isn’t the correct size, you can return it to us in its original condition and packaging, within 30 days, and we will exchange it for you. Please see How to exchange an item below for details of how to return items to us.

How to exchange an item

To exchange an item, please return the goods in their original condition and packaging within 30 days of delivery enclosing a note detailing the original order number and the items you now wish to purchase. Wrap the package securely and send the package with any additional payment if required to the following address:

Monorail Exchanges
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.

For your protection we recommend that you use a recorded-delivery service. This exchange policy does not affect your statutory rights.

Delivery charges and other services

If you are exchanging an item, you are responsible for meeting the cost of sending the new items out to you. Please email us at mailorder@monorailmusic.com to get a quote for these extra postage costs. You will then need to provide advance payment for these costs, either by providing your credit card details, by a cheque or International Money Order in Great British Pounds Sterling. If paying by credit card we will advised you how to go about this when you contact us.

Defective Items

You can return items to us if they are defective but you must notify us in writing within 7 days of delivery of the problem with the goods in question and return the goods to us within 14 days of delivery. Please note: we only accept returns of items that have been used/worn if they are defective.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment.

Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost. If we find that the goods are not damaged or faulty we will return the ordered goods to you and you will be responsible for all return delivery costs. We will also charge you an administration fee of 25% of the cost of your original order.

See How to return a defective item below for details of how to return items to us.

How to return a defective item

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault, order number and return the defective item in its original packaging. Then send the package to the address below:

Monorail Returns
Monorail Music,
12 Kings Court,
Glasgow
G1 5RB.

For your protection we recommend that you use a recorded-delivery service. This policy does not affect your statutory rights.

Delivery charges and other services

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

Limitation of Liability

If the goods you receive are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, shall have no liability to you unless you notify in writing at the contact address below of the problem within 7 working days of the delivery of goods in question.

If you do not receive the goods ordered by you within thirty days of the date on which you ordered them, shall have no liability to you unless notified in writing at the contact address below of the problem within forty days of the date of your order.

Should you require to notify of a problem under this condition our only obligation will be at our option to:

1. Make good any shortage or non-delivery;
2. Replace or repair any goods that are damaged or defective; or
3. Refund to you the amount paid by you for the goods in question.

will not be liable to you for any indirect or consequential loss or damage arising out of any problem notified to under this condition and shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

We will be entitled to set off any and all sums due by you to us against any and all sums due by us to you.

Suppliers

If you enter into a transaction through to purchase services or vouchers for those services supplied directly by a third party, are not responsible for the provision of those services or for any misunderstanding between you and the supplier. In all arrangements involving the direct provision of services by third parties, accepts no liability of any kind in connection with or arising from such an arrangement.

Disclaimer

The services, materials and information contained on the website are provided by “as is”. To the best of Monorail Music’s knowledge, the information is accurate and current. However, and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders (“Monorail Music’s Associates”) do not make any representation or warranty as to the accuracy or completeness of the information. To the fullest extent permitted by applicable law, disclaims all representations and warranties, express or implied to the extent permitted by law, including but not limited to implied warranties of satisfactory quality, merchantability and fitness for a particular purpose with respect to this service, the products or any content or materials.

Release and Indemnity

You agree to waive any and all claims that you now have or may have in the future against and Monorail Music’s Associates which relate to or are incidental to any transaction.

Applicable Law

These Terms and Conditions are governed by the laws in force in Scotland and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Scotland and any courts, which may hear appeals from those courts.

Virus Warning

All care is taken to ensure that the website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Privacy

At Monorail Music we respect your right to privacy. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information that personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously. Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices

The information we collect and what we use it for

Monorail Music collects personally identifiable information when you register with us and when you use our services. We may also receive information about you from our business partners or marketing firms. We ask you for personal data only when it is needed to provide goods or services you have inquired about or asked us to provide or to respond to your requests for information. Our registration process involves providing us with your name, address and e-mail address. We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the product and/or service requested.

Monorail Music uses this information in order to customise the advertising and content you see on our pages, to fulfill your request for certain products and services, to communicate with you generally.

Monorail Music will not contact you about special offers, promotions or new products unless you specifically agree to be contacted for these purposes.

What information do we share?

There are times when we require to share the information we learn from you with other parties. However, the information we hold on our customers is an important part of our business and it is not our business to sell or rent this information to others. We will send personally identifiable information about our customers to other companies or people, however, in the following situations:-

Agents: We employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail and e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

Subsidiaries and strategic partners: We share customer information with subsidiaries under our control and also with our affiliated businesses but we only share customer information relating to a transaction with that business.

Promotional Offers: Other companies sometimes ask us to market their products and/or services on our site and we sometimes send these offers to our customers on behalf of these other businesses. When we do this, we do not give that business your name and address. You will not receive such offers unless you specifically agree to be contacted for these purposes.

Website Usage Data: Our website keeps track of usage data, such as the source address your request is coming from, the referring website (if any) and other parameters in the URL (e.g. such criteria). We use this information together with information on sales, tracking patterns and navigation techniques to better understand website usage and so we know which areas of our website users prefer. This information is stored and used for aggregate and statistical reporting and may be shared with reputable third parties but is not attributed to you as an individual.

Business Transfers: We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Monorail Music or substantially all of its assets are acquired, customer information may be one of the transferred assets.

Compliance with law: We will release personal information on our customers where we are required to by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

Customer consent: Other than in the above situations you will receive notice from us when your personal information might go to third parties and your information will not be shared unless you specifically agree to be contacted for these purposes.

Security

All information is received by us and retrieved using secure technology. In order to provide a safe and secure environment for your personal information we try to use up to date technology with a view to protecting that information against loss, misuse or unauthorised alteration. The effectiveness of our safety measures can be enhanced by you creating passwords that cannot be easily accessed, guessed or reproduced by unauthorised persons.

Cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can contain is information a user supplies him or herself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you.

Monorail Music therefore uses cookie technology to track or record information about visitors to our site. These cookies are ‘session specific’ and are not used to record personal information or to associate personal information with the use of the Monorail Music service. Your privacy and security are not compromised when you accept a cookie from our website. You can refuse cookies by turning them off on your web browser, however you will need cookies turned on to use some of our services.

How long will you keep my personal information?

We will hold your personal information on our systems for as long as you are registered with us. If you wish to cancel your registration, please send an e-mail to mailorder@monorailmusic.com and your account will be deleted.

Once an account is deleted, personal information attaching to that account will not be used or processed by Monorail Music other than to fulfill exiting contracts, and will be deleted as soon as any outstanding contracts are fulfilled.

Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

Questions or Suggestions

If you have any questions or suggestions regarding this policy or believe we are not properly adhering to it, please send an e-mail to mailorder@monorailmusic.com